Returns Policy

Returns Policy

1. Right to withdraw from the contract

In accordance with the Consumer Rights Act , you have the right to return purchased goods without giving a reason within 14 days of receiving the shipment.

2. Return Terms

For your return to be approved, the product must:

  • It cannot bear any traces of use,
  • It should be returned in its original packaging , if possible,
  • Must include all complete items (e.g. accessories, instructions),
  • It cannot be damaged due to user fault.

3. How do I make a return?

3.1. Completing the return form

Download and complete the returns form available on our website or prepare a request containing:

  • Name and surname,
  • Order number,
  • Name of the returned product,
  • Reason for return (optional).

3.2. Returning a product

The returned product should be sent to the following address:

[Company name, returns address]

Return shipping costs are the responsibility of the customer, unless the product was damaged or shipped incorrectly.

4. Refund

The funds will be refunded within 14 days of receiving the returned product. The refund will be made using the same payment method used at the time of purchase.

5. Products excluded from the right of return

The following are not refundable:

  • Products made to individual order,
  • Products with a short shelf life,
  • Hygiene products (e.g. cosmetics, underwear) after opening,
  • Software and digital codes after security has been removed.

6. Contact

For questions regarding returns, please contact:

Email: [Your Email]
Phone: [Your phone number]

ENGL


Return Policy

  1. Right of Withdrawal

In accordance with the Consumer Rights Act, you have the right to return the purchased goods without providing a reason within 14 days from the date of receiving the shipment.

  1. Return Conditions

For a return to be accepted, the product:

  • Must not show signs of use,
  • Should be returned in its original packaging, if possible,
  • Must include all complete elements (eg, accessories, instructions),
  • Must not be damaged due to user fault.
  1. How to Make a Return?

3.1. Filling out the return form

Download and complete the return form available on our website or prepare a request containing:

  • Full name,
  • Order number,
  • Name of the product being returned,
  • Reason for the return (optional).

3.2. Returning the product

Send the returned product to the following address:
[Company Name, Return Address]

The cost of return shipping is borne by the customer unless the product was damaged or incorrectly shipped.

  1. Refund

The funds will be refunded within 14 days of receiving the returned product. The refund will be made using the same payment method chosen during the purchase.

  1. Products Excluded from the Right of Return

The following products are excluded from the return policy:

  • Custom made products,
  • Products with a short shelf life,
  • Hygiene products (eg, cosmetics, underwear) once opened,
  • Software and digital codes after security features have been removed.
  1. Contact

For any questions regarding returns, please contact us:
Email: [Your email]
Phone: [Your phone number]