Online Store Regulations

1. General provisions

1.1. These regulations define the rules of using the online store [Store Name], available at [Website Address].
1.2. The online store is run by [Company Name], with its registered office at [Address], entered into the [Business Register/KRS], NIP: [Number], REGON: [Number].
1.3. Contact with the store is possible via:

• Email address: [Email address]
• Phone number: [Phone number]

2. Definitions

2.1. Customer – a natural person, legal person or organizational unit that places an order in the online store.
2.2. Consumer – a customer who is a natural person making a purchase not directly related to business or professional activity.
2.3. Seller – owner of the online store.
2.4. Goods – products available in the online store.
2.5. Order – a declaration of will of the Customer aimed at concluding a sales contract.

3. Conditions of placing orders

3.1. Orders can be placed 24 hours a day via the store's website.
3.2. The customer is obliged to provide true data when placing an order.
3.3. After placing an order, the Customer receives an e-mail confirming its acceptance.

4. Prices and Payments

4.1. All prices given in the store are gross prices and include VAT.
4.2. The store offers the following payment methods:

• Bank transfer,
• Online payment (e.g. PayU, Przelewy24),
• Payment on delivery.

5. Delivery

5.1. Delivery is made within the territory of [Country] via courier companies or parcel lockers.
5.2. Shipping costs are indicated when placing the order.
5.3. Delivery time is from [X] to [Y] business days.

6. Right to withdraw from the contract

6.1. The consumer has the right to withdraw from the contract within 14 days of receiving the goods without giving any reason.
6.2. To exercise the right to return, the Customer should inform the Seller by e-mail and return the goods to the address provided in the returns section.
6.3. Refunds will be made within 14 days of receipt of the returned goods.

7. Complaints

7.1. The customer has the right to file a complaint if the purchased product is defective or inconsistent with the contract.
7.2. Complaints may be submitted via email or post, attaching a description of the defect and proof of purchase.
7.3. The complaint will be considered within 14 days of receipt of the notification.

8. Protection of personal data

8.1. The Seller is the administrator of the Customers' personal data.
8.2. Personal data are processed in accordance with the Privacy Policy and applicable law.
8.3. The Customer has the right to view, correct and delete his/her data.

9. Final provisions

9.1. The Seller reserves the right to change the regulations. New rules are effective from the moment of their publication on the store's website.
9.2. In matters not regulated by these regulations, the provisions of the law in force in the territory of [Country] shall apply.
9.3. Any disputes arising from the sales agreement shall be settled by the court having jurisdiction over the Seller's registered office, unless the law provides otherwise.

ENGL

Terms and Conditions of the Online Store

1. General Provisions

1.1. These terms and conditions define the rules for using the online store [Store Name], available at [Website Address].
1.2. The online store is operated by [Company Name], with its registered office at [Address], registered in [Business Register/KRS], NIP: [Number], REGON: [Number].
1.3. Contact with the store can be made via:
Email address: [Email Address]
Phone number: [Phone Number]

2. Definitions

2.1. Customer – a natural person, legal person, or organizational unit placing an order in the online store.
2.2. Consumer – a Customer who is a natural person making a purchase not related directly to their business or professional activity.
2.3. Seller – the owner of the online store.
2.4. Goods – products available in the online store.
2.5. Order – the Customer's statement of intent to enter into a sales agreement.

3. Order Submission Conditions

3.1. Orders can be placed 24 hours a day via the store's website.
3.2. The Customer is obliged to provide accurate information when placing an order.
3.3. After placing an order, the Customer will receive an email confirming its acceptance.

4. Prices and Payments

4.1. All prices listed in the store are gross prices, including VAT.
4.2. The store offers the following payment methods:

• Bank transfer,
• Online payment (eg, PayU, Przelewy24),
• Cash on delivery.

5. Delivery

5.1. Delivery is carried out within the territory of [Country] via courier companies or parcel lockers.
5.2. Delivery costs are provided during the order placement process.
5.3. The delivery time is from [X] to [Y] business days.

6. Right of Withdrawal

6.1. The Consumer has the right to withdraw from the agreement within 14 days of receiving the goods without providing a reason.
6.2. To exercise the right of withdrawal, the Customer should inform the Seller via email and return the goods to the address provided in the returns section.
6.3. A refund will be issued within 14 days of receiving the returned goods.

7. Complaints

7.1. The Customer has the right to file a complaint if the purchased product is defective or not in accordance with the agreement.
7.2. A complaint can be submitted via email or post, including a description of the defect and proof of purchase.
7.3. The complaint will be processed within 14 days of receiving the complaint.

8. Personal Data Protection

8.1. The data controller of the Customer's personal data is the Seller.
8.2. Personal data is processed in accordance with the Privacy Policy and applicable legal regulations.
8.3. The Customer has the right to access, correct, and delete their data.

9. Final Provisions

9.1. The Seller reserves the right to amend these terms and conditions. New terms will apply from the moment they are published on the store's website.
9.2. In matters not regulated by these terms and conditions, the provisions of Polish law apply.
9.3. Any disputes arising from the sales agreement will be resolved by the court competent for the Seller's registered office, unless the law provides otherwise.

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